In the complex world of insurance, the most expensive risks are not always the most obvious. Coverage gaps — overlooked omissions or inadequate protections in a client’s policy — can expose individuals and businesses to serious financial harm.
These gaps go beyond clerical errors; they can trigger claim denials, erode client trust, and increase errors and omissions (E&O) exposure for both brokers and agencies. Traditionally, identifying such risks required detailed manual policy reviews — a process that is time-consuming, inconsistent, and prone to human error.
With brokers managing hundreds of accounts and documents daily, it’s easy for critical details to slip through the cracks. This is where advanced technology changes the game.
What Are Coverage Gaps?
A coverage gap occurs when part of a client’s risk is left unprotected — whether due to missing coverage types, outdated policy limits, or vague policy wording. Examples include:
- A professional services firm without adequate cyber liability insurance
- A manufacturer missing business interruption coverage
- Outdated excess liability limits for a growing business
- Field-based teams lacking non-owned and hired auto insurance
Each of these represents not just a missed protection, but also a potential liability for the broker.
Why Traditional Methods Fall Short
Manual reviews or static checklists are neither scalable nor reliable. They often:
- Fail to benchmark against evolving industry standards
- Miss hidden exclusions buried deep in endorsements
- Consume valuable time that could be spent on client engagement and advisory work
The pace of business today demands a smarter, faster, and more consistent approach.
How Exdion Transforms Coverage Gap Detection
Exdion’s AI-powered solution, part of the flagship Exdion.CSRdigit platform, streamlines the process by analyzing existing policies with advanced NLP and machine learning. With this technology, brokers can:
- Detect protection gaps with greater accuracy
- Receive AI-driven recommendations tailored to each client’s risk profile
- Benchmark coverage against industry norms and evolving standards
- Generate clear reports with highlighted gaps, suggested additions, industry comparisons, and risk prioritization
This doesn’t just improve efficiency. It empowers brokers to have more strategic, informed conversations with clients — strengthening trust, retention, and growth.
Smarter Reviews. Safer Clients. Stronger Brokerages.
With risks evolving from cyber threats to climate-driven exposures, brokers need more than checklists — they need intelligent policy insight.
Exdion’s coverage analysis solution helps brokers close protection gaps before they become costly claims. In a world where speed, precision, and trust matter, it’s time to let AI safeguard what matters most.