Exdion’s AI-Powered Policy Technology Platform Features Broker Errors & Omissions Protection
Visit Exdion at Booth 112 in the Applied Net 2024 Exhibition Hall, Sept. 9-12 in Nashville, to demo CSRdigit.
Plano, TX – Exdion Insurance announced CSRdigit, its insurance brokerage platform that automates policy life cycle operations with the industry’s first E&O risk management protections.
Exdion unveiled CSRdigit, which pushes policy technology and decision-making to the Customer Service Representative/Account Management level. CSRs can easily access automated Exdion policy lifecycle products, improving operating productivity and speeding policy processing dramatically. The policy lifecycle products improve policy accuracy by 95% or more.
A unique feature of CSRdigit is that it identifies and corrects errors to reduce E&O risk, enhances decision-making, and manages exclusions and endorsements with a comprehensive 300-point checklist. Utilizing AI, ML, and NLP to automate policy checks, the proprietary and cutting-edge Exdion IP-owned Grid identifies variances and produces actionable E&O checklists, automating downstream activities and endorsement requests, all through an MS Excel-like interface for ease of use.
“With even greater pressure on brokers because of higher premiums and lower limits, the new digital platform equips front-line CSRs with AI-automation tools, such as policy checking and quote comparisons, that significantly reduce policy review time and enhance accuracy,” said L.S. Ram, Founder & CEO of Exdion Insurance.
Exdion has partnered with 5 of the 10 largest brokerage firms. The CSRdigit platform creates a dashboard that allows for seamless unlimited, back-and-forth communication with AMS systems.
One of the standout features is its ability to uniquely automate the endorsement request process, streamlining what has traditionally been a manual and time-consuming task.
CSRdigit integrates with data from any carrier for any line of business. Using its proprietary extraction technology, it can work with any insurance document including existing policies, endorsements, quotes, binder, proposals, schedules, and ACORD applications/submissions.
E&O risk is a critical issue for brokers and insurance carriers. For example, a simple misplaced comma has resulted in E&O lawsuits with over $10 million at stake.
In the current expensive insurance environment, CSRdigit empowers Account Managers with the time to explore creative solutions that meet client needs and help clients understand changing market risk.
“The best E&O prevention strategy revolves around communication between brokers and clients. With Exdion technology, brokers now have more time to devote to improving customer service,” said Ram.
About Exdion Insurance
Exdion Insurance is a digital and AI strategic partner as well as a full-service consulting firm, providing end-to-end solutions suited to the specific needs of insurance agencies and brokers. Exdion serves some of the most successful global insurance companies, bringing advanced technology through easy, flexible, and cost-effective engagement methods. Exdion offers a portfolio of digitalization tools and platforms that integrate with agency management systems, including new business development, renewals, and compliance.
Exdion At Applied Net 2024, Opryland Nashville TN
Sept. 9-12; Booth 112, Exhibition Hall
For additional information contact:
Jack Roberts
New Street Group
610-952-7313
jroberts@newstreetgroup.net